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FAQ
If you have a question, you might find the answer here amongst the most Frequently Asked Questions. If you do not find your question or answer here, please do not hesitate to Contact Me. sales@fluppies.com.au

How do I find out what size my dog is?
Measure your dog from the nape of the neck (where the collar sits) to the base of the tail (where the coat/jacket will end).  This length will be their size.  For eg, if they measure 30cm long, they will be a Small/30cm. See "Size Chart" for more sizing.

My dog is an odd shape, can I have a coat custom-made?
Of course, and usually at no extra cost! Just email or call to discuss.

What are the postage costs?
All orders are sent registered and insured.  $10 for orders up to $20;  $12.50 for orders $20.01 - $100;    $15 for orders over $100.  These prices also cover Express post. (Just note that your parcel is not insured using Express Post, and Fluppies takes no responsibility for Australia Post losing parcels). Insured International orders start from $25. 

How long will my goods take to arrive?

Your order will be made up and posted out approx 3-5 days after payment is received.  Postage time varies from 1 day (within QLD or by Express post) to 2-10 days to WA (2 days sent express) 3-5 days all other states. International orders take 7-10 working days in the mail.  During busy periods (Xmas, Halloween, early winter & Sales), orders may take 5-7 days to be dispatched.  This is because most orders are made up when ordered.  If your product is in stock, it will be posted the next day.  (We will let you know a time frame of when to expect your order after your payment arrives).

What if I need some goods urgently?
Just let us know the date you need them by and we will do our best to get them out in time. In most cases, urgent goods can be sent out the day after payment.  Please note, this may incur an additional 15% cost increase to your order.

I have an idea for a coat which isn't shown, can it be made?
Yes, almost anything can be made to your specifications.

Can I pick up my order? Can I come an look at the products and have my dog personally fitted?
Yes, Yes and Yes! Fluppies is based in Strathpine (home based) and have a display room set up. You can pick up your order, bring pooch around to try things on or get measured up. You will need to arrange a day and time to come around, so call or email to organise this. Fluppies holds stalls at Pet Shows during the year, so check the site as there may be one near you.

What if the coat doesn't fit?
Happily exchange for another size. To ensure perfect fit, add in your dog's neck, tummy and back measurement in the custom size box.  Please provide a pre-paid parcel bag to have your new goods returned in.

Can I get a refund?
We do not normally give refunds if you simply change your mind, but will gladly exchange or give credit on wrong sized items. A refund can be given if the goods are faulty. Refunds will be accepted within 2 weeks of purchasing the goods.

Do you sell wholesale?
Yes, to retailers within the Pet Industry only. Orders over $400 receive a 40% wholesale discount. Please supply your ABN number when doing so.

What are the payment methods?
Secure online credit card payment, Cheque, Money Order, Direct Deposit, or Cash on pick up. All details of payment are shown when you place your order.

I emailed, but haven't had a response?
Please email again, or give us a quick call. Due to spam, some "honest" emails may get deleted. We have not ignored you! Most emails are answered within 24 hours, so if you haven't had a response, please send it again.


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